Client Rights & Protection

At Cryptopay group, we are committed to safeguarding the rights of our clients and ensuring the highest standards of transparency, fairness, and accountability in all aspects of our services. We believe in building lasting relationships based on trust, clarity, and shared responsibility.

1. Transparency

We provide clear and timely information about our products, services, pricing, fees, and applicable risks. Clients have the right to understand:

• The nature of crypto transactions and associated processing times;
• Any applicable service fees, exchange rates, and settlement timelines;
• The legal and regulatory environment relevant to our operations in the EU and Canada.

All terms and policies are easily accessible and kept up-to-date.

2. Fair Treatment

Clients are treated with fairness, integrity, and without discrimination, regardless of their location, transaction volume, or business model. Our internal policies are designed to:

• Prevent conflicts of interest;
• Ensure equal access to service functionality;
• Promote responsible use of our platform.

3. Data Protection

Your personal and business information is handled in accordance with applicable data protection regulations, including:

• GDPR (for EU-based users),
• PIPEDA and provincial privacy laws (for Canadian users).

We collect only what is necessary and implement technical and organizational measures to protect client data from unauthorized access or misuse.
To receive more detail please review Privacy Policy

4. Right to Information & Support

Clients have the right to contact our support team to:

• Request additional information about transactions or procedures;
• Raise concerns, submit complaints, or request clarifications;
• Access copies of their own identification and onboarding records upon request.

User can contact support any time via support@cryptopay.me

5. Best Execution and Service Reliability

While we do not provide investment advice, we aim to ensure that all crypto payment operations and exchange conversions are executed efficiently, securely, and at the best available conditions based on market infrastructure and partner integrations. Downtime or delays are communicated proactively when possible.

6. Dispute Resolution

Clients may raise any complaints via our official support channels. We are committed to investigating issues promptly and providing fair resolution. If a complaint remains unresolved, clients may have the right to escalate the issue to relevant financial ombuds services or regulators in accordance with jurisdictional rules.
To see more details please follow to the Complaints page.